ELF (‘Early Learning Fund’) employs the staff who work at ELF. ELF is committed to safeguarding your privacy. The Privacy Act 1998 (Cth) (‘Privacy Act’), Australian Privacy Principles and any relevant registered privacy codes govern the way we must manage your personal information. This policy demonstrates how ELF collects, uses and discloses the personal information we collect during your interaction with ELF.
ELF collects and holds personal information about you or your child (that is, information relating to an individual or which can be used to identify an individual), that is reasonably necessary for or related to our activities and the services we provide. The purposes for which your personal information is collected will usually be obvious at the time it is collected. ELF collects personal information of parents and guardians, children, employees and stakeholders for the primary purposes of providing early childhood education and care services and advocating for the well-being, protection and development of children. ELF will only use your personal information for the purpose it was collected or a reasonably expected or related secondary purpose.
Kinds of personal information ELF collects and holds may include your: name, gender, address, phone numbers, facsimile number, email address, date of birth, bank account details, credit card number, tax file number, Centrelink Customer Reference Number, date of birth (for CRN holder), custody arrangements and/or other information relevant to providing you with services .
Additional specific information ELF collects and holds about children may include their: name, former name, gender, address, Centrelink Customer Reference Number, immunisation status, date and place of birth, birth certificate, Medicare number, custody arrangements or parenting orders, dietary requirements, languages spoken, doctor’s details, medical conditions, additional needs, photographs and videos of children, samples of children’s work and general information about your child and your family that assists us in providing individualised early learning and care to children.
Personal information will generally be collected from you directly through the use of our standard forms, over the internet via our website, via email or written communication with you, or through a telephone conversation with you. Name, address and phone numbers of children’s additional emergency contact people are collected from children’s parents or guardians.
There may be on occasion be instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect the personal information from you directly. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
If you do not wish for your personal information to be collected you should discuss this with an ELF employee. ELF employees will act strictly in accordance with this policy and will be happy to discuss the reasons for seeking to collect your personal information. They will also discuss with you any consequences of not providing your personal information, or providing incomplete or inaccurate personal information, which may include an effect on what services ELF can provide to you.
ELF takes seriously its obligations when dealing with your personal information. ELF will collect, hold, and use that personal information for purposes associated with: providing early childhood education and care services; advocating for the well-being, protection and development of children; documenting children’s learning; managing children’s current or prospective enrolment; providing you with information about our organisation, services and activities via letters, email, SMS and other centre or organisation communication channels; and requesting information from you about our organisation and services via surveys.
If ELF has collected your information directly from you and we believe you reasonably expect us to, we will use or disclose your personal information to communicate directly with you to promote our services. ELF will provide you with a way to easily opt out of receiving direct marketing messages, and will stop sending direct marketing communications if you ask us to.
In some circumstances ELF may seek to collect personal information that is sensitive. This may include information such as your child’s racial or ethnic origin or any cultural or religious requirements. We are also required by the Education And Care National Regulations to collect and hold details of your child’s medical conditions, immunisation history and additional needs. We collect this information as it is reasonably necessary for ensuring the well-being, protection and development of children in our care.
For example staff may wish to develop an educational program that includes reference to a child’s country of origin.
ELF will only collect your sensitive information with your consent and will ensure that it is stored securely. If you do not wish for your sensitive information to be collected by ELF, you should discuss this with an ELF employee.
ELF will only disclose your personal information for the purpose it was collected or a reasonably expected or related secondary purpose.
We may disclose personal information about you or your child to:
ELF will not otherwise disclose personal information to a third party for any other purpose without your consent unless it is authorised or required by law.
You may request access to your personal information. Ordinarily ELF will require you to make a request for access in writing directed to the ELF Privacy Officer. ELF employees other than the Privacy Officer are not generally able to provide you with access.
If at any time you believe that ELF’s record of your personal information is incorrect, please let ELF know. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
In some circumstances which are prescribed by the Privacy Act, such as where to do so might put a person at risk of harm or have an unreasonable impact on the privacy of others, ELF may decline access to personal information. If your request for access is denied, ELF will tell you why.
If you access our website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures.
Personal information collected by ELF will be stored securely in paper form or electronically at a ELF Office. ELF may store, process or back-up your personal information on computer servers that are located overseas, including through third party service providers who assist us in operating our business. Only authorised employees from ELF and third party service providers will have access to your information and this access will be structured in such a way as to ensure the use and disclosure as stated above. We will take reasonable steps to protect any personal information that we hold from unauthorised access, modification, misuse, loss and disclosure.
ELF may change this Privacy Statement at any time without prior notice. When we do so, we will notify you of the changes by posting an updated version of the policy on our website.
This notice is provided for your information and is not intended to limit or exclude your rights under the Privacy Act 1998 (Cth).
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the Australian Information Commissioner.